SILK FLOWER HOUSE
FREQUENTLY ASKED QUESTIONS
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.
How much is the delivery charge?
We offer a choice of 2 different rates
Royal Mail 1st Class Signed For £9.99
Royal Mail 2nd Class Signed For £4.99
Who will delivery my order?
We use Royal Mail for Small and Medium item.
Parcel Force will deliver large items.
We also make deliveries ourselves in the local area, occasionally further afield when necessary.
Where can you post items to?
We despatch to the whole of the UK
If you are outside of the UK, please Contact Us for delivery costs before you order.
What are your opening hours and can I visit your shop?
We are an Online Store Only.
We are not open to the public, however, if you would like to discuss your requirements, or see samples we can arrange an appointment for you. We can visit your premises to assess, measure and make suggestions if required.
Please Contact Us to arrange an appointment.
We are available for enquiries by phone or email
Monday to Saturday from 9am-5pm
Sunday and Bank Holidays - Closed
What sort of flowers do you use?
We use high quality, realistic silk flowers and foliage in the majority of our flower arrangements, but can also use velvet foam flowers for wedding flowers and decorations if you prefer them. Foam flowers come in a huge range of colours and make a great base for adding all kinds of embellishments.
I would like an artificial flower arrangement for my house, but can't find the right size or colours I need. Can you help?
Yes, we can design and create a unique arrangement for you to suit any space, style or colour scheme. Contact Us to discuss your requirements with us.
I am getting married in 3 weeks! Can you help?
Yes, usually we can work to short timescales if urgent, but please Contact Us to let us know so we can make sure your requirements are met in time.
I really like one of the Bridal Bouquets on your website, but I would like another flower added. Can you do that for me?
Yes! If you would like a particular colour or flower added to one of our bouquets or arrangements, just let us know and we will be happy to do that for you.
I have an idea of the Wedding Flowers I would like but I can't see anything similar. Can you make them for me?
Yes we can! There are so many colours, flowers and styles, it would be impossible to offer everything on our website, so please Contact Us with your ideas, requirements and any photos and we will be happy to design them for you.
I am looking for Artificial Wedding Flowers made with foam roses. I can see there are lots of colour choices available, but not the ones I want. Can you make them in other colours?
Yes. Although we offer a large range of colours and combinations, foam roses are available in almost any colour you can think of, so please Contact Us and we will do our best to get the colour or colours you need.
Help! It's my Mum's Birthday at the end of the week. Can you send flowers to her in time?
Yes in most circumstances we can, but please check with us first to make sure, if the date is very close, and you may need to pay for Next Day Delivery especially if there are Weekends or Bank Holidays before then. Don't forget you can send flowers with a personal message.