Terms and Conditions 

including Privacy Policy 

Silk Flower House are committed to providing Excellent Customer Service and Value For Money.  

If you have any problems or questions please 


Payment must be made in full (price as stated on the website) at time of ordering. 

All prices are in pounds sterling.


Delivery within the UK

£4.99 per order for 2nd Class Signed For Delivery by Royal Mail

£9.99 per order for 1st Class Signed For Delivery by Royal Mail

Outside of the UK -  please email or phone prior to ordering for postage rates.

If you need your items urgently or by a particular date please let us know. 


If the item you have ordered is unsuitable you may return the item within 7 days for a full refund, as long it is in an unused condition in original packaging.  

Please Note custom made/bespoke items are non returnable. However depending on the reason you wish to make a return we may be able to accommodate your request. 

Postage costs are non-refundable. Return postage cost will be your responsibility.


All information collected on our website is for internal use only, including customer and recipient personal details. This information is necessary to ensure the smooth processing of your order and allows us to contact you if any problems occur.  

We never make your personal details available to outside companies for any purposes. All information is collected lawfully and in accordance with the Data Protection Act 1998. 


We will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
We will take all reasonable precautions to keep the details of your order and payment secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.


All our flower arrangements are hand made.  

Please read the description and measurements carefully.  

Due to the nature of the materials used sizes stated are approximate.


All images, photographs, pictures and text used on this website are subject to copyright law. 

Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.  

You are permitted to use this material only for your personal use in placing orders through and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Copyright © 2017          All rights reserved

Copyright © 2016        All rights reserved

Copyright © 2011    All rights reserved

Copyright © 2020    All rights reserved

Copyright © 2020  All rights reserved