SILK FLOWER HOUSE

Terms and Conditions 

including Privacy Policy 

Silk Flower House are committed to providing Excellent Customer Service and Value For Money.  

If you have any problems or questions please 

PRICE AND PAYMENT 

Payment must be made in full (price as stated on the website) at time of ordering. 

All prices are in pounds sterling.

DELIVERY 

Delivery within the UK is currently £4.99 per order.

Outside of the UK -  please email or phone prior to ordering for postage rates.

If you need your items urgently please let us know at time of ordering. 

RETURNS / CANCELLATION

If the item you have ordered is unsuitable you may return the item within 7 days for a full refund, as long it is in an unused condition in original packaging.  

Please Note custom made/bespoke items are non returnable, however depending on the reason you wish to make a return we will do our best to accommodate your request.

Postage costs are non-refundable. Return postage cost will be your responsibility.

PRIVACY 
All information collected on our website is for internal use only, including customer and recipient personal details. This information is necessary to ensure the smooth processing of your order and allows us to contact you if any problems occur.  

We never make your personal details available to outside companies for any purposes. All information is collected lawfully and in accordance with the Data Protection Act 1998. 

LIABILITY
We will use reasonable endeavours to verify the accuracy of any information on the site but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and we accept no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.
We will take all reasonable precautions to keep the details of your order and payment secure, but we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

DESCRIPTION OF GOODS

All our flower arrangements are hand made.  Please read the description and measurements carefully.  

Due to the nature of the materials used sizes stated are approximate.

COPYWRIGHT

All images, photographs, pictures and text used on this website are subject to copyright law. 

Any unauthorised copying, printing or duplicating will constitute an infringement of copyright.  

You are permitted to use this material only for your personal use in placing orders through www.silkflowerhouse.com and you may not copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Copyright © 2017    www.silkflowerhouse.com          All rights reserved

Copyright © 2016    www.silkflowerhouse.co.uk        All rights reserved

Copyright © 2011    www.angelfloraldesigns.co.uk    All rights reserved

www.silkflowerhouse.com      Artificial Flower Specialist UK

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Silk Flower House Beaconsfield Bucks UK   All Rights Reserved     Silk Flower House ©2017    Angel Floral Designs ©2011 

www.silkflowerhouse.com     www.silkflowerhouse.co.uk     www.angelfloraldesigns.co.uk